Site Support

Expert Support That Goes The Extra Mile

We Create Lasting Partnerships

Websites need regular attention to maximize your investment and their longevity. Partnering with our team is a smart choice that can put your mind at ease knowing your site is in the best hands possible, the ones that created it!

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Pricing
FAQs

Support Plans Include

Regular Backups

Personal Support

Security Scans

Hack Recovery

Site Hosting

Site/Plugin Updates

Additional Web Development

Domain Management

Custom Videos

The Benefits of A OneEighty Site Support

  • Experts On Call
  • Safety & Security
  • Regular Maintenance

  • Experts On Call

    The Best You Can Get

    Our team is the best choice to take care of your new website. Not only because we’ll treat it like it’s our own, but also because we have the insider skills and knowledge to continue to help it grow as your business grows. Keeping websites “fresh” with updated pictures, content, and additional pages is what OneEighty Site Support was created for. We want to be the long term partner that will grow with you.

  • Safety & Security

    Keeping A Watchful Eye

    The reality is that the web is full to bots, hackers, and malware that would like nothing better than to take over your website. Your website needs a safe and secure home to ward off any security issues that may arise. OneEighty has created an ideal server enviroment that is safe, secure, and scalable. It provides the best the safest home for your new website all backedup and monitored by the OneEighty team.

  • Regular Maintenance

    Consistent Updates
    Gone are the days of the “set it and forget it” website. Websites need regular maintenance, optimization, and care to keep them performing their best. Whether it’s WordPress core or plugin updates, these updates are crucial to keeping your running great. Getting behind on these updates is akin to getting behind on your regular doctor’s visits. The health of your website, just like your own, will be best with regular professional care.

Pricing

Basic

$169

Monthly

  • Email Support

  • Design & Layout Updates (1hr Monthly)

  • Site Hosting
    Included

  • Free Hack Recovery

  • WordPress & Plugin Updates

  • Domain Management
    (w/ Free Domain)

  • Site Backups

  • Monthly Security Scans

  • 3 Day Turnaround Time*
Go Basic
  • Most Popular

Advanced

$299

Monthly
  • Email, Phone, & Chat Support

  • Design & Layout Updates (2hrs Monthly)

  • Advanced Site Hosting Included

  • Free Hack Recovery

  • WordPress & Plugin Updates

  • Domain Management
    (w/ Free Domain)

  • Weekly Site Backups
  • Weekly Security Scans
  • 2 Day Turnaround Time*
Plus
  • SEO Support
  • Monthly Site Reports
Go Advanced

Premium

$549

Monthly
  • Email, Phone, & Chat Support

  • Design & Layout Updates (4hrs Monthly)

  • Premium Site Hosting Included
  • Free Hack Recovery

  • WordPress & Plugin Updates

  • Domain Management
    (w/ Free Domain)
  • Daily Site Backups
  • Weekly Security Scans
  • 1 Day Turnaround*
Plus
  • Custom Dashboard
  • Priority Support
  • Marketing Consulting
Go Premium

Custom Retainer

Get A Quote

Need Something Special?

We build custom retainers for special clients all the time. Talk to us about your needs and we’ll create one that’s the perfect fit!

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*Task turnaround time can vary based on task complexity, client response time, and current support load.

FAQs

Do I Sign A Commitment?
We ask for an initial 6 month commitment, after which support is month to month. We do require 60 days notice before canceling.
How/When Will I Be Billed
We send out all support invoices on the 1st of the month. The best way to pay invoices is auto-pay with a credit card. We’re happy to help you set it up.
Do Support Hours Roll Over?
The support hours that are alloted to you expire at the end of each month. This helps us make sure we have time for all of our clients each month. If you need extra work outside of your support retainer, we charge at a discounted hourly rate.
What Are Considered Minor Site Updates?
Site content updates, form creation, or small development tasks are included in your support hours each month. Larger projects (ones that would take more time than your monthly allotment) will be billed seperately at a discounted hourly rate.
How Do I Submit A Support Request?

You will have access to several ways to submit a support request. Our Support Portal is the best way to let us know you need help. These requests are prioritized and go straight into our support queue. There is also a support button on the backend of your website. Our Advanced and Premiere plans also have access to our support chat.

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