Support
That Goes The Extra Mile
We create lasting relationships with our clients to keep things updated, secure, and running great. It's the best of our company partnering with the best of yours!
Creating Lasting Partnerships
Websites need regular attention to maximize your investment and their longevity. Partnering with our team is a smart choice that can put your mind at ease knowing your site is in the best hands possible, the ones that created it!
All Support Plans Include
Site Backups
Personal Support
Security Scans
Hack Recovery
Site Hosting
Plugin and Core Updates
Monthly Support Options
Basic
Per Month
$159
2hrs of Basic Support Monthly
(Monthly Site Updates)
(Monthly Site Updates)
Wordpress Core and Plugin Updates
Weekly Site Backups
Weekly Security Scans
Includes Minor Site Updates
Advanced Site Hosting Included
Special Discounts for Churches & Non-Profits
Advanced
Per Month
$299
Most Popular
4hrs of Advanced Support Monthly
(Weekly Site Updates)
(Weekly Site Updates)
Wordpress Core and Plugin Updates
Daily Site Backups
Daily Security Scans
Includes Minor Site Updates
Plus Jetpack Professional ($299 Value)
Plus Anti-Spam Filtering
Plus Image/Video CDN
Plus Monthly Reports
Premium Site Hosting Included
Special Discounts for Churches & Non-Profits
Premium
Per Month
$449
The Best You Can Get
6hrs of Premium Support Monthly
(Weekly Site Updates)
(Weekly Site Updates)
Wordpress Core and Plugin Updates
Real-Time Site Backups
Daily Security Scans
Jetpack Professional ($299 Value)
Anti-Spam Filtering
Image/Video CDN
Monthly Site Reports
Includes Minor Site Updates
Plus Consulting Services
Plus Ongoing SEO Support
Plus Advanced Dashboard
Premium Site Hosting Included
Special Discounts for Churches & Non-Profits
Need Something More?
Support FAQ's
Do I Sign A Commitment?
We ask for an initial 6 month commitment, after which support is month to month. We do require 60 days notice before canceling.
Is there a trial period?
You'll get a 7 day "no strings attached" free trial when you first sign up with OneEighty support. You can cancel anytime in the first 7 days and you won't be billed.
How Am I Billed?
You will be billed through our online support portal. If you need to cancel your account, you can do so under your account settings.
Do The Support Hours Rollover?
The support hours that are alloted to you expire at the end of each month. This helps us make sure we have time for all of our clients each month. If you need extra work outside of your support retainer, we charge at a discounted hourly rate.
What Are Considered "Minor" Site Updates?
Site content updates, form creation, or small development tasks are included in your support hours each month. Larger projects, ones that would take more time than your monthly allotment, will be billed seperately at a discounted hourly rate.
How Do I Submit A Support Request?
You can use our support portal to submit your support request. It will auto-fill most personal information from your support account profile.
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Located in Sunny Orange Park, Florida
