Site Support

Expert Support That Goes The Extra Mile

We Create Lasting Partnerships

Websites need regular attention to maximize your investment and their longevity. Partnering with our team is a smart choice that can put your mind at ease knowing your site is in the best hands possible, the ones that created it!

Get Support

Pricing

FAQs

All Plans Include

Regular Backups

Personal Support

Security Scans

Hack Recovery

Site Hosting

Site/Plugin Updates

Additional Web Development

Domain Management

Custom Videos

The Benefits of A OneEighty Site Support

Experts On Call
The Best You Can Get
Our team is the best choice to take care of your new website. Not only because we'll treat it like it's our own, but also because we have the insider skills and knowledge to continue to help it grow as your business grows. Keeping websites "fresh" with updated pictures, content, and additional pages is what OneEighty Site Support was created for. We want to be the long term partner that will grow with you.
Safety & Security
Keeping A Watchful Eye
The reality is that the web is full to bots, hackers, and malware that would like nothing better than to take over your website. Your website needs a safe and secure home to ward off any security issues that may arise. OneEighty has created an ideal server enviroment that is safe, secure, and scalable. It provides the best the safest home for your new website all backedup and monitored by the OneEighty team.
Regular Maintenance
Consistent Updates
Gone are the days of the "set it and forget it" website. Websites need regular maintenance, optimization, and care to keep them performing their best. Whether it's WordPress core or plugin updates, these updates are crucial to keeping your running great. Getting behind on these updates is akin to getting behind on your regular doctor's visits. The health of your website, just like your own, will be best with regular professional care.

Pricing

Basic

$169

Monthly

Email Support Only
1hrs of Web Development Monthly
Site Hosting
Included
Free Hack Recovery
Domain Management
(w/ Free Domain)
Site Backups
Monthly Security Scans
3 Day Turnaround Time*

Go Basic

Most Popular

Advanced

$299

Monthly

Email, Phone, & Chat Support
2hrs of Web Development Monthly
Advanced Site Hosting Included
Free Hack Recovery
Domain Management
(w/ Free Domain)
Weekly Site Backups
Weekly Security Scans
2 Day Turnaround Time*

Plus

SEO Support
Monthly Site Reports

Go Advanced

Premium

$549

Monthly

Email, Phone, & Chat Support
4hrs of Web Development Monthly
Premium Site Hosting Included
Free Hack Recovery
Domain Management
(w/ Free Domain)
Daily Site Backups
Weekly Security Scans
1 Day Turnaround*

Plus

Custom Dashboard
Priority Support
Marketing Consulting

Go Premium

Custom Retainer

Get A Quote

Need Something Special?

We build custom retainers for special clients all the time. Talk to us about your needs and we'll create one that's the perfect fit!

*Task turnaround time can vary based on task complexity, client response time, and current support load.

FAQs

Do I Sign A Commitment?

We ask for an initial 6 month commitment, after which support is month to month. We do require 60 days notice before canceling.

How/When Will I Be Billed

We send out all support invoices on the 1st of the month. The best way to pay invoices is auto-pay with a credit card. We're happy to help you set it up.

Do Support Hours Roll Over?

The support hours that are alloted to you expire at the end of each month. This helps us make sure we have time for all of our clients each month. If you need extra work outside of your support retainer, we charge at a discounted hourly rate.

What Are Considered Minor Site Updates?

Site content updates, form creation, or small development tasks are included in your support hours each month. Larger projects (ones that would take more time than your monthly allotment) will be billed seperately at a discounted hourly rate.

How Do I Submit A Support Request?

You will have access to several ways to submit a support request. Our Support Portal is the best way to let us know you need help. These requests are prioritized and go straight into our support queue. There is also a support button on the backend of your website. Our Advanced and Premiere plans also have access to our support chat.

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